Case Management Certificate
DMS Case Management Certificate Program consists of ten online trainings and two full-day workshops. The goal of the Case Management Certificate Program is to give learners a strong knowledge base and clinical skill set necessary to succeed with a diverse set of client needs and conditions inherent to the work of a case manager. To accomplish this, DMS implements a combination of online and in- person workshops tested over many years with case managers in both urban and rural settings. DMS also offers a Case Management Certificate specifically for HIV Medical Case Managers, for more information on that program click here.
DMS will manage the online training through their learning management system. Learners will be asked to complete the online portion of the program before attending the in person workshops, which will build upon the knowledge learned online. Below is an outline of the Program and its key components and learning objectives.
Online Trainings:
Motivational Interviewing (MI): Introduces the theory and skills in applying MI approaches. The multi-session training offers specific MI approaches (e.g. FRAMES) and strategies for maximizing them with clients. Specifically, this workshop seeks to enhance skills and confidence in assessing, engaging, and supporting clients toward positive life changes. At the end of the workshop learners will be able to: (1) Help clients make positive changes in their lives; (2) Utilize tools to assess readiness for focus/change; (3) Apply MI theory; and (4) Implement MI approaches (FRAMES or other relevant approach) with a variety of clients.
Service Planning and Monitoring: Learn how to effectively and efficiently utilize service plans and monitor client progress. Critical to funding and service delivery, this training examines best practices in utilizing paperwork to improve client outcomes. At the end of the workshop learners will be able to: (1) Implement best practices strategies in service planning from intake to discharge; (2) Create a plan for services that can drive outcomes; and (3) Prevent paperwork from getting in the way of client services.
Approaches to Difficult Situations: Helper’s deal with many challenging situations and clients struggling with mental health and substance abuse issues. This workshop teaches the learner how to deal effectively with difficult situations. At the end of the workshop learners will be able to: (1) Identify the facts about escalation; (2) Manage the verbal escalation continuum; and (3) Identify therapeutic strategies in dealing with difficult situations.
Harm Reduction: Learn how to apply harm reduction approaches to client-centered care. At the end of the workshop learners will be able to: (1) Apply Harm Reduction theory; (2) Identify key tenets of Harm Reduction; and (3) Recognize Harm Reduction approaches to client-centered care.
Helper as a Person: Sometimes it is difficult being human in human services. This workshop gives the learner the basics skills of self-care. At the end of the workshop learners will be able to: (1) Define appropriate professional boundaries; (2) Identify Transference and Counter Transference in their relationship; (3) Identify the dynamics of burn-out; (4) Understand the serious health dangers of burn-out; (5) Define vicarious trauma, secondary trauma, and compassion fatigue; and (6) Understand how to maximize your wellness in the helping field.
HIPAA: As a helping professional, it is essential that helpers understand confidentiality and HIPAA. At the end of the workshop learners will be able to: (1) Identify the key components of HIPAA; (2) Define what HIPAA does; (3) Understand the guidelines for releasing protected health information; and (4) Understand the guidelines for technology.
Mandatory Reporting: Learn about Mandatory Reporting and other requirements as a helper working in the helping field. At the end of the workshop learners will be able to: (1) Define Informed Consent; (2) Identify the elements of Duty to Warn; (3) Understand Mandatory Reporting; and (4) Understand reporting as it relates to At-Risk Adults.
Multiculturalism: Working in helping organizations means working with a very diverse group of clients. At the end of the workshop learners will be able to: (1) Define key terms, such as culture, ethnicity, race and cultural competence; (2) Understand what it means to be a culturally competent helper; (3) Describe the impact of culture on personal development; and (4) Utilize new approaches to cultural competence in your work with clients.
Stages of Change: Learn about the stages of change and how to utilize them with your clients. At the end of the workshop learners will be able to: (1) Identify key attributes of clients in each stage of change; and (2) Describe the Helper’s tasks in working with clients in each stage of change.
Therapeutic Communication: This workshop enhances the help’s ability to communicate with clients. At the end of the workshop learners will be able to: (1) Identify the basic elements of clinical communication; (2) Identify the obstacles to effective communication; (3) Increase your knowledge about the fundamental skills for therapeutic communication; and (4) Learn new communication techniques to utilize immediately.
In Person Training:
Day 1
Best Practice of Case Management: A brief overview of a nation-wide study of medical case management both in HIV and in other chronic diseases. At the end of the section learners will be able to: (1) Identify best practices in Case Management; (2) Understand the role of Case Managers in increasing outcomes; (3) Understand the role of Case Manager in decreases health costs.
Positioning Clients to Succeed: This section will set the foundation of the clinical aspects of the Program, giving the learner the knowledge to conceptualize their clients and how to position them for success. At the end of the section learners will be able to: (1) Identify reasons behind client behavior and motivation including the impact of trauma and stress; (2) Relate aspects of neurobiological research to their client’s functioning and clinical interventions; and (3) Utilize assessment such as Stages of Change to conceptualize how best of set up clients for desired outcomes.
Motivational Interviewing: This training is intended to enhance the knowledge, skills and confidence in applying MI approaches. The day-long session offers a foundation of neuropsychology of change, stages of change, and Motivational Interviewing (MI) theory, along with a specific MI approach. Specifically, this workshop seeks to enhance skill in assessing, engaging, and supporting participants toward change.At the end of the section attendants will be able to (1) Understand Motivational Interviewing (MI) theory, (2) Apply skills to develop essential rapport, (3) Assess readiness for focus and change and (4) Utilize the 4 fundamental principles of MI.
Day 2
Motivational Interviewing II: Building upon the conceptualization and assessment skills learned in the first MI workshop, this session provides a review of MI theory with a significant amount of skills practice to build confidence and abilities. It is recommended that those who attend this full-day in-person workshop attend MI-I. At the conclusion of this workshop, attendants will be able to (1) Identify and address ambivalence and resistance, (2) Utilize the OARS technique to engage and collaborate with participants, (3) Utilize MI approaches to help participants make decisions, and (4)Utilize the DARN-C technique to support participant efforts toward change.
Thrive: Being the best Case Manager Possible: The final section of the training will focus to the Case Manager as a professional and a person. One often overlooked skill is the ability to stay healthy and effective in an extremely stressful job where burnout and secondary trauma are real threats, and can negatively impact the very people we are serving. This section will give the learners strategies to keep themselves healthy and increase their overall performance. At the end of the section learners will be able to: (1) Define robustness; (2) Identify the impact of stress, trauma or burnout on the helper; and (3) Implement self care strategies to enhance robustness or resiliency.
Day 3
Advanced Skills and Practices: Building on the skills and approaches in the first two days, this section will give case managers the opportunity to revisit these skills, discuss what is working and their struggles, and give advanced skills for implementing MI
